Refund Policy

Last updated: June 2026

Our promise: 30-day, fair, no drama. We’d rather give your money back than keep an unhappy customer.

Refunds at a glance

• Not downloaded yet? If you haven’t downloaded your itinerary, you get a full refund within 30 days of purchase, no questions asked.
• Already downloaded? Because the itinerary is a digital product you’ve now received, we review these case by case within 30 days, tell us what went wrong and we’ll make it right. Genuine quality problems are refunded.
• Prefer to keep planning? Instead of a refund we can convert your purchase to credit (valid 18 months) for a different trip, your choice, never forced.

Unused credits

Credits are valid 18 months. If you bought a multi-destination pass and haven’t used any credits, the 30-day full-refund terms above apply to the whole purchase.

How to request

Email support@tastepass.co with your purchase email. Because Paddle is our Merchant of Record, approved refunds are processed by Paddle back to your original payment method, typically within a few business days.

Your legal rights

This policy is in addition to any mandatory refund or withdrawal rights you have under your local consumer law (for example, in the EU or UK). Nothing here removes those.